Privacy Policy

Introduction

At fink.team ("we", "us", or "our"), we are committed to protecting your privacy while providing innovative AI services, including our offline AI solutions (collectively, the "Services"). This Privacy Policy explains how we collect, use, store, and share your personal data in compliance with the EU General Data Protection Regulation (GDPR) and other applicable EU laws.

We aim to process your data in a permissive yet responsible manner to enhance your experience, improve our Services, and deliver personalized features. If you have any questions, please contact us using the details below.

Who We Are

fink.team is a website and brand operated by TW LLC., a company registered in Romania under registration number TW LLC. is the data controller responsible for your personal data, unless otherwise specified.

For offline AI solutions, you (or your organization) may act as the data controller, and we act as a data processor, processing data only as instructed by you.

Information We Collect

We collect the following types of personal data when you use our Services:

• Account Information: Name, email address, company details, and password when you create an account.
• Usage Data: Information about your interactions with our Services, such as queries, prompts, responses, and preferences, to improve functionality and personalize your experience.
• Device Information: Technical data like IP address, browser type, operating system, and device identifiers to ensure compatibility and security.
• Uploaded Content: Documents, images, or other data you upload for processing by our AI systems, which may include personal data you choose to provide.

For offline AI solutions, all data is processed locally on your hardware, and we do not collect or access uploaded content or usage data unless explicitly requested for support purposes.

How We Use Your Information

We process your personal data for the following purposes, based on the legal bases outlined under GDPR:

• To Provide and Improve Services: Deliver, maintain, and enhance our Services, including AI processing and feature development (Legal basis: Contract performance, Legitimate interests).
• To Personalize Your Experience: Tailor content, recommendations, and features based on your usage and preferences (Legal basis: Consent, Legitimate interests).
• To Communicate: Send administrative updates, security alerts, support messages, or respond to your inquiries (Legal basis: Contract performance, Legitimate interests).
• To Analyze and Innovate: Monitor trends, usage patterns, and performance to develop new features and improve AI models (Legal basis: Legitimate interests, Consent for non-essential analytics).
• To Ensure Security: Detect and prevent technical issues, fraud, or abuse (Legal basis: Legitimate interests, Legal obligation).
• To Comply with Legal Obligations: Fulfill requirements under EU law, such as tax or data protection regulations (Legal basis: Legal obligation).

Where we rely on legitimate interests, we have conducted a balancing test to ensure your rights and freedoms are not overridden. You can request details of this assessment by contacting us.

Data Sharing

We may share your personal data in the following limited circumstances:

• With Service Providers: Third-party providers (e.g., cloud hosting, analytics) who process data on our behalf under strict data processing agreements compliant with GDPR.
• For Legal Purposes: To comply with legal obligations, respond to lawful requests, or protect our rights, safety, or property.
• With Your Consent: For additional purposes, such as sharing anonymized data for research or marketing, where you have explicitly agreed.

We do not sell your personal data or share it with third parties for their own purposes without your explicit consent.

Your GDPR Rights

As an EU resident, you have the following rights regarding your personal data:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data (subject to legal exceptions).
• Restriction: Limit processing of your data in certain circumstances.
• Portability: Receive your data in a structured, machine-readable format or have it transferred to another controller.
• Objection: Object to processing based on legitimate interests, including for direct marketing.
• Withdraw Consent: Revoke consent at any time for processing based on consent (e.g., personalization or non-essential analytics).
• Complaint: Lodge a complaint with your local data protection authority (e.g., the Romanian National Authority for Data Protection, ANSPDCP, or your national authority).

To exercise these rights, contact us at office@fink.team. We will respond within one month, as required by GDPR, and will not charge a fee unless your request is excessive or unfounded.

Contact Us

For questions, concerns, or to exercise your GDPR rights, please contact our Data Protection Officer:

Email: office@fink.team

You may also contact the Romanian National Authority for Data Protection (ANSPDCP) or your local data protection authority if you have concerns.